When will my credit card be charged?
Approximately 2-3 weeks prior to each club shipment.
How will I be notified of upcoming shipments?
Our shipments go out in January, April and October each year. Prior to each shipment we will send an email notification about your order with information about any pick-up parties, important dates associated with the shipment, etc. We can easily defer your shipment should you want to arrange a different shipping date.
When will I begin receiving my discount?
Immediately upon signing up and on all future orders for wine, events and merchandise as long as your membership is active and current.
What wines are included in each of the three shipments per year?
Each shipment will be different. Premier Cru shipments will consist of our Estate and Small Lot Collection bottlings. Grand Cru and Monopole shipments will also include unique, smaller bottlings that explore the diversity of our vineyards as well as ideas that Chad Melville and our staff find interesting and compelling.
Do you offer a red or white wine only membership?
We do not offer memberships that are exclusive to reds or whites only. We are a 100% Estate winery and we are focused on farming and producing just three grape varietals. Approximately 75% of our annual production is in Pinot Noir with the balance a mix of cool climate Chardonnay and Syrah. Throughout the course of the year our wine club shipments roughly mimic our production percentages above in terms of what wines are included. There are sometimes shipments that will contain only red varietals.
Do I need to be home to sign for the delivery of my wine club shipment?
Yes. Federal law requires that an adult over the age of 21 be available at the delivery address to sign for a package that contains alcohol. We recommend shipping to a commercial address whenever possible where an adult(21+) will be available to receive your order. Once your order is shipped, you will receive tracking information via email where you can also have your package held at a FedEx location to be picked up if you prefer this option. FedEx will typically hold packages for 5 days before returning them to us if they are not picked up.
What if I want to pick up my shipment?
Absolutely! Pick up orders are available for 30 days once the shipment has been released. A pick-up option is available when signing up on our website as well as in our tasting rooms. We will have Pick-Up Parties for each shipment at the winery exclusively for Grand Cru and Monopole Members, and an annual party for Premier Cru members. The email that goes out to members prior to each shipment will include dates and times for any parties as well.
How long do I have to pick-up my shipment?
We are happy to hold each shipment for pick-up for 30 days after the date it is released. After the pick-up period has passed, we will charge shipping and your order will be shipped to your address on file. If you require an extension beyond 30 days please contact us and we will do our best to accommodate you. Please note that we cannot hold club orders at our Santa Barbara location past 30 days. Any orders held for pick-up past the 30 day deadline will only be available to pick up at our Lompoc tasting room location.
Will I be able to taste wine club wines when I visit the winery?
Wine club wines are produced in limited quantities and are exclusively for our members. While we do not list them on our tasting room flights there may be the occasional club wine open in our Lompoc tasting room that we are happy to share with our members. We always try to make the most recent club wines available for tasting at our pick-up parties as well.
Can I re-order more of a club shipment wine?
It depends on the bottling. Some of the bottlings that go out to our wine club will be too limited to offer additional orders for them. Occasionally, yes, we will have some of the wine club exclusive wines available for re-order.
How do I update my membership information such as my address, phone number, credit card and email address?
The easiest way to update your information is to log-in to your online account on our website under “membership” and “member login.” Your username is your email address associated with your membership. If you do not know or have forgotten your password you can go through the “forgot password” steps and a temporary one will be emailed to you. If you prefer to update with us directly you can always contact us at firstname.lastname@example.org or 805.735.7030.
How do I open bottles with wax tops?
To open one of our wax bottle seals, we recommend using a waiter’s style corkscrew. It is not necessary to cut the wax prior to opening, simply plunge the worm of your corkscrew directly through the top of the wax and pull the cork through just as you normally would if the wax were not present.